At NutrivitShop, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help make things right.
Customer Satisfaction Guarantee
If you’re not satisfied with your order within 14 days of receiving it, please contact us at [email protected]. Our support team will assist you promptly and work with you to resolve any issues.
Returns & Exchanges
We accept returns within 14 days of delivery. To initiate a return, simply email [email protected], and our team will guide you through the process.
Please note:
- We cannot accept returns of products that have been opened, used, or altered.
- Items requiring special storage conditions (e.g., refrigeration) are not eligible for return due to safety and quality concerns.
Return Eligibility
Incorrect Items Received: If we shipped the wrong product, we will cover the return shipping cost.
Unsatisfactory Products: If you are not satisfied with the product, return shipping costs are your responsibility.
Missing Items: If any items are missing from your shipment, please notify us—we’ll resolve the issue and cover any necessary return shipping.
How to Return
- Make sure the product is unused, unopened, and in its original packaging.
- Pack the item(s) securely to prevent damage during transit.
- Contact us at [email protected] to receive return instructions.
- Ship your return to our warehouse:
EVITALS LTD
Corner Chambers, 590a Kingsbury Road, Birmingham, United Kingdom, B24 9ND
Company number: 16375229
Warehouse: Rua das Pretas, n.º 43, 2.º andar, sala 5, Funchal, Portugal
Refunds
Once we receive and inspect the returned product(s), we’ll issue a refund to your original payment method within 5 business days.
- You will be refunded the full amount for the returned item(s).
- Shipping costs are refundable only if the return is due to our error (e.g., wrong or missing items).
Please Note:
Opened or used products are non-refundable.
Refunds will not be issued for returns initiated after the 14-day window.